WAVES CULTURE
MAKING WAVES IN EVERYTHING WE DO
Guest Satisfaction
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Always welcome and greet your guests.
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Make sure each guest is taken care of and feels right at home.
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Remember your guests are your clients. You must treat them with respect and address all guests by their last name.
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Become familiar with guests, members and property staff.
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Ensure that all guests are aware of the various services that are offered at the club/resort.
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Be a local. Provide guests with information about the town and the various attractions to visit. This provides a deeper connection between you and the client.
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Go above and beyond to ensure that all guests are being accounted for and taken care of. Remember treat guests the way you would want to be treated if you were on vacation or a club member. Be conscious of your surroundings and act promptly.
Our Service is Our Brand
Our team and service is our brand. Our goal is to provide hardworking, efficient & proficient thinking team members who will go above and beyond to make their workplace a better place. A hotel or club's aesthetics and charm must not only be met by it's architecture but by their staff.